Shipping&Returns

Shipping Policy

Shipping within the United States is free for orders over $59, and all orders ship in 3 - 5 business days.  Orders placed after 12pm EST will be processed and shipped the following business day.

We are not responsible for packages that are lost, missing, or delivered to the incorrect address. Please ensure that your address is correct when placing your order and that you will be available to receive your order upon delivery. Shipping fees are non refundable and we are not responsible for carrier delays.

International Shipping

Shipping to all other countries outside of the U.S. is charged a $9.99 shipping fee. Shipping is complimentary on all International orders over $199.

Processing + Delivery Times

Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. 

Returns

All returns must be unworn, unused and in their original condition. Requests for returns must be made within 14 days of receiving the order. Return requests for items purchased on SALE must be made within 7 days of receiving the order. 

We do not provide return shipping labels for international orders. 

Returns must be postmarked within 14 days of the date your item was delivered.

Clients are responsible for return shipping charges. If there was a mistake on the part of Lilith, or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges. 

Your account will be credited, less shipping charges, within 5-10 business days of return receipt. You will be emailed a return confirmation at that time. All refunds will be issued in the same form as original payment.

Lilith is not responsible for any return packages not received if the shipping label provided is not used.

Please note that we do not accept liability for shipping loss or damage of returned goods. We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.