30-DAY MONEY-BACK GUARANTEE
We love our pieces and we think you will too. That is why every order comes with a 30-day money-back guarantee. If it does not live up to what you expected, send it back for a full refund.
Frequently Asked Questions
Yes — shipping is free on every order, with no minimum. We want your purchase to arrive quickly and safely at no extra cost.
Absolutely. You can return your order within 30 days of receiving it. Items must be unworn, undamaged and in their original condition. Email us at support@lilithnewyork.com and we will guide you through it.
Once your order has been processed you will receive a confirmation email with your tracking number. You can follow your parcel any time on our Order Tracking page.
Every product has its own size chart. If you are between two sizes we recommend going one size up for extra comfort. Still unsure? Write to us — we would rather help before you order than process a return afterwards.
Credit cards (Visa & Mastercard), Apple Pay, Google Pay, Shop Pay and PayPal.
Yes. Every payment is encrypted with industry-standard SSL, and we never see or store your card details.
Orders are processed within 1–3 business days. Delivery times vary with your location and the season, and you will receive tracking updates by email the whole way.
Email support@lilithnewyork.com or use our Contact page. We reply within 24 hours.