Frequently Asked Questions
Do you offer free shipping?
Yes — shipping is free on every order, with no minimum. We want your purchase to arrive quickly and safely at no extra cost.
Can I return an item if it does not fit, or if I simply do not like it?
Absolutely. You can return your order within 30 days of receiving it. Items must be unworn, undamaged and in their original condition. Email us at support@lilithnewyork.com or use our Contact page and we will guide you through it.
How can I track my order?
Once your order has been processed you will receive a confirmation email with your personal tracking number. You can follow your parcel at any time on our Order Tracking page.
How do I choose the right size?
Every product has its own detailed size chart. If you are between two sizes we recommend going one size up for extra comfort. Still unsure? Write to us — we would rather help before you order than process a return afterwards.
What payment methods do you accept?
You can pay safely and securely with:
- Credit cards (Visa & Mastercard)
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Is my payment secure?
Yes. Your payment is fully encrypted with industry-standard SSL, and we never see or store your card details.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary with your location and the season, and you will receive tracking updates by email the whole way.
How can I contact you if I have a question?
Our team is always happy to help. Email support@lilithnewyork.com or use the Contact page. We reply within 24 hours.